Condo Complaints & Available Resources

Condominium Ombudsman

It is the mission of the Office of the Condominium Ombudsman to improve the quality of life for Florida condominium owners through prompt, professional and courteous service as a neutral, informative and accessible resource.

The state Ombudsman also acts as liaison between the division, unit owners, boards of directors, board members, community association managers, and other affected parties; monitors and review procedures and disputes concerning condominium elections or meetings and  encourages and facilitates voluntary meetings with and between unit owners, boards of directors, board members, community association managers, and other affected parties when the meetings may assist in resolving a dispute within a community association before a person submits a dispute for a formal or administrative remedy.

The Ombudsman is available to meet with residents upon request. To request a meeting, or reach out for more information, contact Spencer Hennings at 954.202.3234 or e-mail

Condominium Special Assessment Program:

This Program will assist owner occupied condominium homeowners with limited finances, address special assessment requirements associated with repairs due to recertification. Surtax funds will be in the form of a loan at zero interest rate and a household income up to 140% of the Area Median Income. The monthly payment for moderate income families will be calculated at 0% interest rate for 40 years. 

Home Buyer Loan Program:

The Homebuyer Loan Program (HLP) assists qualified individuals and families in the purchase of a primary residence. The HLP’s goal is to encourage homeownership as a foundation for financial independence for low and moderate-income families in Miami-Dade County. The loan term is 30 years with a maximum loan amount of up to $100,000 at 1% interest or $80,000 at 2% interest – rate based on vulnerability ranked areas.

Down Payment Assistance Program:

The Miami-Dade County Public Housing and Community Development Department assists very low to moderate income families with down payment and closing costs by providing zero interest deferred loans. The program will provide a maximum loan amount of $35,000 up to 30 years.

For additional information or questions, visit The Special Assessment Assistance Program or contact Shawn Topps at 786.469.2209.

More Information